Contact For Existing Customers

SHIPPING RELATED QUESTIONS:

Will they notify me of the shipping date?

What is the average shipping time?

Can I overnight the shipping?

Can I redirect the shipment to another location?

Can I modify my existing order?

Can I redirect the shipment to another location?

What is my tracking number?

I ordered over 18 days ago and still haven’t received it, why?

 

PAYMENT RELATED QUESTIONS:

Why cannot I see the charge on my account?

Why was I charged when I never authorized the purchase?

Why did I receive a bill from the shipping company?

 

TECHNICAL QUESTIONS:

Will my product arrive fully assembled?

What should I do if I need service?

I received my order, but some parts are missing (charger, book etc…)

 

RETURN QUESTIONS:

How can I return my product?

 

 

 

I need some help on my

 

Parts

 

 

parts for electric trike (cozytrike)

 

parts for the FT-1900X electric trike   

 

parts for the ERT-36 electric trike

 

parts for the FTR-100 electric trike

 

I need parts for my cozybike

I need parts for my EMS-48 scooter

I need parts for my GTX scooter

 

If you need parts for any other product, please send us an email via our Contact Form

 

 

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