Info page

Please find the Answer to your Question by clicking it.

Will they notify me of the shipping date?

What is the average shipping time?

Can I overnight the shipping?

Will my product arrive fully assembled?

Can I see or test drive it before purchasing?

Can I buy it in the warehouse?

What should I do if I need service?

Can I redirect the shipment to another location?

Why didn’t I  receive my confirmation number?

Can I use my insurance company or Medicare?

SHIPPING RELATED QUESTIONS:

Will they notify me of the shipping date?

What is the average shipping time?

Can I overnight the shipping?

Can I redirect the shipment to another location?

Can I modify my existing order?

Can I redirect the shipment to another location?

What is my tracking number?

I ordered over 18 days ago and still haven’t received it, why?

PAYMENT RELATED QUESTIONS:

Why cannot I see the charge on my account?

Why was I charged when I never authorized the purchase?

Why did I receive a bill from the shipping company?

TECHNICAL QUESTIONS:

Will my product arrive fully assembled?

What should I do if I need service?

I received my order, but some parts are missing (charger, book etc…)

RETURN QUESTIONS:

How can I return my product?

I need some help on my

Parts

– parts for electric trike (cozytrike

– parts for the FT-1900X electric trike    

– parts for the ERT-36 electric trike 

– parts for the FTR-100 electric trike 

– I need parts for my cozybike

– I need parts for my EMS-48 scooter

– I need parts for my GTX scooter

If you need parts for any other product, please send us an email via our Contact Form