IF YOU PLACED YOUR ORDER MORE THAN 10 BUSINESS DAYS AGO AND INQUIRING ABOUT THE STATUS OF YOUR ORDER, CLICK HERE.
In order for you to receive our reply, please make sure that
1/ YOU ARE USING THE SAME EMAIL throughout the entire communication,
2/ YOU ARE CHECKING YOUR SPAM OR JUNK MAIL FOLDER if you cannot find our reply in your inbox.
3/ YOU WAIT 24-48 BUSINESS HOURS – weekends and holidays are excluded- to check our reply.
We understand your concern in regards to your online order and would like to help you with the shipping of your merchandise.
Once your order is placed, your payment information is being sent to your bank for clearing, and depending on your bank it can take about 3-7 business days.
We have no control over the Bank’s policies.
As a general rule, standard shipping takes about 14-18 days, expedited ones about 10-14 days from the date of the order.
To ensure your satisfaction, we will forward a copy of the tracking number to your email address automatically once it becomes available, so you do not need to worry about it.
Only if you ordered the product more than 18 days ago, please use the tracking form below and one of our tracking specialist will send you the information.